Frequently Asked Questions (FAQ)
Nice to have you here!
Do you have a question about your order or delivery?
Here you will find answers to the most frequently asked questions.
If you cannot find your answer, you can contact us at any time.
Where is my package?
After placing your order:
- Processing time: 1–2 business days
- Delivery time: 8–12 business days (Germany & Austria)
If your delivery is delayed, please contact our customer service.
Note: All orders are packaged discreetly, with no indication of the contents.
Where can I find my tracking code?
Once your order has been shipped, you will automatically receive an email with your tracking information.
Please also check your spam folder.
It may take a few hours for the tracking link to become active.
How can I track my order?
You can easily track your order:
- Open the email containing your tracking code
- Click on the link, or
- Enter the tracking number on our tracking page
I am not satisfied with my order
Please visit our Right of Withdrawal & Returns page to request a return.
Important note for intimate products:
For hygiene reasons, only unused and originally packaged products can be returned.
Is the shipping discreet?
Yes. Your privacy is very important to us.
- Neutral packaging
- No indication of the contents
- Discreet sender
Contact
If you did not find the answer to your question, feel free to contact us:
📧 Email: contact@nerlova.com