Terms & Conditions
Last updated: 02/03/2026
1. INTRODUCTION
This website is operated by Nerlova.
By accessing our website or purchasing from our online store, you use our services and agree to these Terms & Conditions.
If you do not agree with these terms, you may not use our website.
Our online store is powered by Shopify Inc., which provides the technical platform.
2. COMPANY INFORMATION
📧 Email: contact@nerlova.com
3. ELIGIBILITY
By using this website, you confirm that you are at least of legal age.
Our products are intended exclusively for adults (18+).
4. ONLINE STORE TERMS
You may not use our products or services for illegal purposes.
It is prohibited to transmit harmful code, viruses, or malware.
5. GENERAL CONDITIONS
We reserve the right to modify or discontinue the service at any time.
Non-credit card data may be transferred over networks. Payment data is always processed securely and encrypted.
6. PRODUCTS & AVAILABILITY
We strive to present all product information accurately.
Please note:
- Colors and details may vary slightly
- Packaging may differ
- Products may be changed or removed at any time
We reserve the right to:
- Limit orders
- Refuse sales
- Change prices at any time
7. ORDERS & BILLING INFORMATION
We reserve the right to refuse or cancel orders, especially in cases of:
- Suspected fraud
- Unusual ordering patterns
- Incorrect information
An order is only considered accepted once it has been shipped.
You agree to provide accurate information:
- Name
- Address
- Payment details
8. SHIPPING & DELIVERY
Details regarding shipping and delivery can be found in our Shipping Policy.
By placing an order, you agree that:
- Delivery times are estimates
- Delays may occur
- Risk transfers to you once handed over to the carrier
- Any applicable customs fees are your responsibility
9. RETURNS & REFUNDS
Returns are governed by our Return Policy.
⚠️ Important note for intimate products:
For hygiene reasons, opened or used products are excluded from the right of withdrawal if the seal has been removed.
10. THIRD-PARTY SERVICES
We may use external tools or services.
We are not responsible for third-party content or services.
11. USER CONTENT
If you submit content (e.g., reviews), you grant us the right to use it.
Your content must not:
- Infringe any rights
- Be illegal
- Contain harmful code
12. PERSONAL DATA
The processing of personal data is carried out in accordance with our Privacy Policy.
13. ERRORS AND INACCURACIES
We reserve the right to correct errors at any time, even after an order has been placed.
14. PROHIBITED USE
The use of our website is prohibited for:
- Illegal activities
- Violations of laws
- Fraud or deception
- Distribution of malware
- Spam or phishing
15. WARRANTY
Our products are provided “as available”.
We do not guarantee:
- Uninterrupted service
- Error-free functionality
16. LIMITATION OF LIABILITY
To the extent permitted by law, we are not liable for:
- Indirect damages
- Loss of profits
- Data loss
Our liability is limited to the purchase price of the product.
17. INDEMNIFICATION
You agree to indemnify us against claims arising from your use of the website.
18. SEVERABILITY
If any provision is found to be invalid, the remaining provisions shall remain in effect.
19. TERMINATION
We may suspend access to the website at any time if these terms are violated.
20. ENTIRE AGREEMENT
These Terms constitute the entire agreement between you and us.
21. GOVERNING LAW
The law of the country where the controller is established shall apply.
22. CONTACT
If you have any questions, please contact us: